PullX support

Let’s get you back to your cards.

Find the right next step for a scan, a sale or your account. Keep the important details close. Leave the sensitive ones out.

A few details make it easier.

Before getting in touch, gather enough information to explain what happened. You do not need to send your full collection or payment details.

What were you trying to do?Include the page, the action and any message you saw.
Which card, sale or order?Include the card name and collector number, or the sale or order reference.
What device were you using?A device name, browser and approximate time can help reproduce the issue. Remove private information from any screenshot.

Contact setup in progress

Talk to PullX.

A verified public support address is still being configured. This page cannot send a message yet.

The guides below and the status in your account can help you find the next step. Wait for confirmed instructions before sending cards or making a payment.

Start here

Find your next step.

A scan matched the wrong card

Check the name, set and collector number first, then confirm the printing, language and finish. Use the review or retake control when the result is wrong. Clear light, a sharp photo and less glare give the scanner better evidence; no background guarantees a match.

Open the card scanner

I’m not sure a save or request went through

Check your collection or My sales before starting over. If the screen offers a safe retry for an interrupted request, use that same request. Keep the tab and its draft until you can confirm the result.

Check My sales

A card’s price looks wrong or is missing

Compare the collector number, finish, condition and currency, then check the price source and its date. An unavailable quote is not a zero-value card. A market estimate is separate from a PullX offer or the price a buyer will pay.

Review my collection

My offer, shipment or payout needs attention

Open the sale for its current status and instructions. If a label or payment needs review, keep the reference and wait for the recorded attempt to be resolved. Do not send cards before you have the confirmed shipping instructions.

Open My sales

There’s a problem with a marketplace order

Use the order’s issue-reporting action when available. Keep the card, packaging, tracking and photos that explain the problem. A refund request is separate from a provider-confirmed refund.

Open my orders

I need help with my account or data

Settings contains the available profile and privacy choices. Use the contact address on this page for account or data requests that the app cannot complete. Never include your password, a bank login or payment-card security codes.

Open Settings